We do not accept returns on used hair color or personal items such as hair brushes, hair ornaments, hair extensions, accessories, nail clippers & more. Used product, if still in reasonable condition, can be returned for exchange or credit within 30 days of purchase. Appliances are eligible for store credit in the form of a gift certificate, or exchange only within 30 days of purchase. Image Beauty does not provide refunds on electrical appliances (blow dryers, flat irons, etc.). Refunds can be obtained within 30 days of purchase for any unused merchandise, EXCEPT ELECTRICAL APPLIANCES, in its original purchase condition and packaging. You must first contact us to receive a return authorization number before making a return. Returns are accepted within 30 days of purchase. International Shipping please find rates at checkout. Shipping to Military, Hawaii, Puerto Rico, Alaska and other territories are subject to an additional shipping charge. Saturday delivery is available at an additional charge and must be requested via e-mail after the order is placed. Next Day Air (1 business day): Shipping rate is calculated based on weight and location. Shipping Time In Transit Is From Date Shipped.Ģnd Day Air (2 business days): Shipping rate is calculated based on weight and location. * Standard Shipping and UPS Ground Shipping Time In Transit Is An Estimate And Is Not Guaranteed. Orders over $100 receive FREE UPS Ground Shipping. Orders between $55 and $100 it is a $5.00 Upgrade. ![]() UPS Ground (1-5 business days): Flat Rate of $12.50 for any purchase under $55.00. Standard Shipping (1-7 days): Flat Rate of $7.49 for any purchase under $55.00. Orders received before Noon ET, Mon-Fri are usually shipped the same day depending on product availability. If you have any questions on how to return your item to us, contact us.Shipping Rates to Continental United States: You will be responsible for paying for your own shipping costs for returning your item. Hot Tools & Appliances are a FINAL SALE unless manufacturer defect. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. Items must be in the original box/packaging. No exchanges will be given without proof of purchase. They can be exchanged within one year of original purchase date, with proof of purchase and in its original packaging/box.Īll electrical tools may be returned for exchange only due to manufacturer defect, with proof of purchase and all original components. Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. ![]() These items are not eligible for an exchange or store credit. You will receive your e-gift card within 5 business days after the exchange is confirmedįinal Sale items include Beauty Boxes, Hair Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, Appliances, Makeup, Privilege Clothing, Clearance and Sale items. Store credits cannot be redeemed for cash or refunded. STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card Its formula based on tea tree, peppermint and lavender ensures a pleasant fragrance and hair. STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s) Information:Tea Tree shampoo leaves hair shiny and invigorated. You are responsible for return shipping charges. Incomplete forms will not be accepted: Click here to download a return form STEP 1 - Complete the online return form in full. your item(s) need to have the receipt or proof of purchase. ![]() your item(s) must be in the original packaging. your item(s) must be either be unused or no more than a quarter of the volume missing. As the purchaser you would be responsible for return shipping charges. You have 14 calendar days to return an item for EXCHANGE ONLY from the date you received it.
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